Shared Services

The digital transformation strategy involves constant changes where a global and integrated vision is required. To help you we combine the capabilities of our PMO & SMO "Building Solutions Together".

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AMBIT OS

Introducing AMBIT OS, our shared services centre for you to concentrate your resources on processes and functions essential to the heart of your business. A value proposition based on outsourcing for organisations seeking efficiency in repetitive and transactional processes.

Coverage of transversal services;

User support

  • SPOC multichannel IT support.
  • Remote ServiceDesk
  • Asset and License Management
  • User administration
  • On-site support
  • Preventive and corrective HW maintenance

System Operations

  • 24/7 monitoring and log correlation (Windows, Linux).
  • Operation and exploitation of servers, services and network electronics.
  • Managed Security
  • Management of Disaster Recovery systems.
  • Operations on database management systems.

System Engineering

  • Advanced Systems Administration
  • N3 incident resolution
  • Redesign of system solutions.
  • Change control.
  • Technological evolution of IT platforms
  • Developments on database management systems

Benefits

Reducción de costes operativos
Reduced operating costs
Aumentar la calidad y la profesionalidad de los procesos de soporte a negocio
Increase the quality and professionalism of business support processes
Mayor grado de flexibilidad estratégica
Greater degree of strategic flexibility
Servicio mixto con cobertura 24x7
Mixed service with 24/7 coverage
Impulso en la vanguardia de servicios y tecnologías
Boost in cutting-edge services and technologies
Bajo Acuerdo de Nivel de Servicio (ANS)
Under Service Level Agreement (SLA)
Gestión de servicios basada en procesos (ITSM) y buenas prácticas ITIL
Process-based service management (ITSM) and ITIL best practices
Calidad ISO 9001, 20000, 27001
Quality ISO 9001, 20000, 27001

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